Most common questions
I cannot order or find a product - What does this mean?
To keep our fast deliveries, you can only purchase products that are in stock. If you try to purchase more items than what we have in stock, the order will not go through and the system will automatically revert to the number of items in stock at the moment.
Has my order been placed?
We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.
Can I order by phone or email?
In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website
When will my order be sent?
We strive to ship all orders from our warehouse within one business day. Please see our checkout page for shipping options and delivery times.
Can I add a product to an order?
It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our team at email@example.com and we would be happy to help you.
Can I change my shipping address?
If you want to change your shipping address, please contact our team at firstname.lastname@example.org as soon as possible.
In order to keep our fast delivery times, your order is processed as soon as it has entered our system.
Once your order has been processed, we cannot make any changes. We can therefore not guarantee that we will be able to make the change for you but we will do our best!
What happens if my order is delayed?
We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our team at email@example.com for help. You can also click here to track your package.
Can I cancel my order?
If you wish to cancel your order, contact our team at firstname.lastname@example.org as soon as possible. Once orders have been shipped from our warehouse they cannot be cancelled.
In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.
What is your return policy?
Due to hygiene reasons all our products are final sale unless the product received is defective.
If for any reason your Smarty Feet insoles do not meet the quality expected please email us at email@example.com and we will work with you to provide a suitable replacement.
Where is my package?
To track your order, please add your order number and the email address used when placing your order.
Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.
What sizes do you offer?
We currently offer sizes XS and S. Please refer to the insole product pages for an estimation on shoe sizes.
Smarty Feet was born from hearing moms and dads’ frustrations with their little ones putting shoes on the wrong feet! There were so many home made solutions that just didn’t work – stickers, arrows, paint…all of which left a messy residue on socks or rubbed off with sweat and play. So our solution is simple – a high quality insole with fun designs that makes the process a little less of a headache and more of a puzzle your kids will love! To our surprise it wasn’t just the parents who loved the functionality of our insoles but we noticed each child asked for their favorite design to fit their personality.